- The credit card plans listed above are the most commonly used credit cards on this site. If your credit card plan is not listed, don't worry, we encourage you to proceed with your purchase.
Please note that TERNENCE.NET does not collect your credit/debit card number or personal information when you make a payment. For questions about your transactions on our site, please consult your card-issuing bank for information.
Tip: If you experience a payment failure (high risk or transaction limit exceeded), please contact the card issuer and ask them to authorize the transaction, we will have the credit card center recharge the order.
You can also contact our customer service and we will inform you of the reasons and solutions for the payment failure. - Why wasn't my payment completed successfully? - card issuer rejects
- To protect your account, we have a complex review process in which every payment is reviewed before it is approved. This is similar to how most banks and credit card companies handle it.
Sometimes, after we pass the transaction on to the bank or card issuer, they may decide to decline the transaction.
In this case, please contact them to find out why the payment could not be successfully completed. - Why wasn't my payment completed successfully?
- Your payment has been blocked by our internal security system. To protect your account, we have a complex review process in which every payment is reviewed before it is approved. This is similar to how most banks and credit card companies handle it
- If your payment was unsuccessful, please change your preferred payment method or add another payment method.
For example, if your preferred payment method is a credit card, we'll always try that credit card first. If you're having trouble with this card, you can try changing your preferred payment method. -
How to contact PayPal customer service?
You can send us a message anytime. Just log into your PayPal account on a web browser, go to Message Center, and select New Message.
Message Center: - contact us:
- Go to our Contact Us page.
Select the issue that most closely relates to your reason for contact.
If the information displayed on the screen does not answer your question, please scroll down the page. Depending on the question, you'll see the option to message us or call us. - What is the maximum amount I can pay with my PayPal account?
- Your PayPal account is not limited to the total amount you can pay.
If you pay by credit card, the card issuer may have set a limit on the amount of a single transaction. You can contact your card issuer to ask if your card has any payment restrictions. - What should I do if I no longer have access to my PayPal account email address?
- If you cannot access the email address registered in your PayPal account, you can change the email address you use to log in. Methods as below:
Go to your homepage.
Click Update next to "Email Address."
Click on the + sign.
Enter your new email address and click Add Email Address.
Select the email address you just added and click Verify this email address.
We will send you an email. Click the link in this email to verify your email address. - After confirming your new email address, you need to set it as the primary email address for your account.
- Methods as below:
Go to your homepage.
Click Update next to "Email Address."
Click Edit next to the new email address.
Click to make this email address your preferred email address for notifications.
Click Change Email Address. - How do I verify my phone number on PayPal?
- When you add your mobile number to your PayPal account, we will send you a text message with a verification code. Enter the verification code in your PayPal account to verify your mobile number. For security reasons, this verification code will expire 15 minutes after it is issued.
To resend a verification code, you need to do the following:
Go to your user information.
Next to the phone number you want to verify, click Update.
Click Verify phone number.
Click Resend Verification Code. Once you receive the verification code, enter it and click Verify. - How is the refund issued? how much time is required?
- When you issue a refund to a buyer through PayPal, the refund will be sent to the original payment method the buyer used at the time of payment.
If the buyer paid with a credit or debit card, the refund will go back to that card. If the buyer paid with their PayPal balance, the refund will be credited to their PayPal balance immediately. If the buyer used both a card and another payment method, the card portion goes to the card and the rest goes to the PayPal balance. Refunds to cards may take up to 30 days to appear on the buyer's card statement, depending on the buyer's bank's processing time. Please advise the buyer to confirm the exact timing of the refund with the bank.
Note: If the original transaction required currency conversion and you refund the buyer using PayPal 1 day after the original payment date, the refund will be made at the exchange rate (including applicable currency conversion fees) on the day of the refund. This means that buyers may not receive the full amount of the original payment due to the above fees and fluctuating exchange rates. - How to check the refund status in my PayPal account?
- You can check the status of your refund in your account's Transaction History. Methods as below:
Go to transaction history.
Select Refund in the "All Transactions" drop-down menu.
Click on a transaction to view its details.
Your refund will be credited back to the original payment source you used to make the payment.
If you paid with a credit or debit card, the refund will be credited to the card. Depending on the card issuer, it may take up to 30 days for the refund to appear on your next card statement.
If you paid with your PayPal balance, the refund will be credited back to your PayPal account within 24 hours.
If part of your payment is paid by card and part is paid by PayPal balance, the corresponding part of the amount will be returned to the card and PayPal account accordingly.
Please Note: If your original payment required currency conversion and the seller refunds you via PayPal more than 1 day after the original payment date, the refund will be made at the exchange rate on the day of the refund (including applicable currency conversion fees). This means that due to the above fees and fluctuating exchange rates, you may not receive the full amount of your original payment. - How can I check the transaction status in my PayPal account?
- Your most recent transactions will appear in the "Recent Transactions" section of your account homepage.
To view more transaction status, please follow the steps below:
Click Transaction History at the top of the page.
Find the relevant deal in the list. You can also filter your deals by clicking the dropdown in the filter at the top of the page.
Payment issues
